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COVID-19 Updates

Residents & Families COVID-19 Update

May 15, 2020

As of May 15, 2020, Rosedale does not have any cases of COVID-19 on site.

On May 6, 2020, we received an unannounced visit from an Alberta Health Executive Officer to ensure we were following the requirements of the Orders of the Chief Medical Officer of Health under section 29(2.1) of the Public Health Act. We are very pleased to announce that we are in full compliance with the Orders.

With recent changes by the Chief Medical Officer of Health (CMOH) and following Orders regarding socially connecting with loved ones and safe visiting practices, we wish to share some frequently asked questions and answers.

Am I allowed to visit?
Our No Visitor policy remains in effect with exception of designated essential visitors only for the following reasons.

1. Where the quality of life and care needs cannot be met without their assistance, or

2. When a resident is dying.

Each request must be submitted to info@rosedaledevelopments.com and is considered on a case-by-case basis reviewing the need/service and the ability of Rosedale staff to provide the need/service.

Many of our residents have pre-existing health conditions and are at the most risk of severe symptoms from COVID-19, especially as they live in close contact in our congregate-living community. We continue to encourage residents and their loved ones to connect remotely (Skype, phone, etc.) or to visit outdoors.

Am I allowed to visit if we stay outdoors?
Outdoor visits are acceptable and are important for mental health. All visitors must wear a mask or face covering and remain outdoors at all times, while maintaining physical distancing of 6 feet with the resident. Approved outdoor visitors include the designated essential visitor, the resident and one other for a maximum of three. Do not visit if you are sick.

Can I take my loved one out of the facility or off property?
Residents who are not isolating are strongly encouraged to stay on Rosedale property, except in the case of necessity (e.g., medical appointments, groceries, pharmacy, spending time outdoors, etc.) while following physical / social distancing requirements.

As a site under investigation, arrangements should be made to support your loved one/residents in obtaining necessities without leaving the site. Health screening and hand hygiene is completed anytime a resident leaves the facility/property, and depending on the circumstance, the resident may be placed on 14 days isolation on return.

During my visit, I have noticed a few outdoor visitors not masking or maintaining physical distancing with their loved one. Is this allowed?
No, it is not. Visitors must wear a mask / face covering and stay 6 feet / 2 meters away from their loved one while visiting. We respectfully remind all residents and visitors to assist the community as a whole to stay safe by complying with the Orders of the CMOH.

You may feel well during your visit, but as the COVID-19 virus can take up to 14 days for symptoms to develop, you could share the virus. By continuously masking and maintaining physical distancing with your loved one, you reduce the risk of transmission.

Any visitor who does not maintain physical distancing during an outdoor visit must complete the health screening questionnaire and submit to a temperature check by the front entrance greeters to determine risk of transmission for COVID-19. Should there be risk, the resident would be immediately placed on 14 days isolation precautions.

Is the Hair Salon open?
We have made a request to Public Health to reopen and are waiting for a response. We will advise as soon as we know.

Resident Reminder:
All residents are required to conduct daily self-checks for symptoms of COVID-19. Please note additional symptoms added by the CMOH and immediately report to healthcare staff:

• fever (37.8 degrees C or higher),

• new or worsening respiratory symptoms of cough, shortness of breath/difficulty breathing, runny nose or sneezing, nasal congestion/stuffy nose, hoarse voice, sore throat/painful swallowing, difficulty swallowing;

• new onset of atypical symptoms such as chills, muscle/joint aches, nausea/vomiting/diarrhea/unexplained loss of appetite, feeling unwell/fatigue/severe exhaustion, headache, loss of sense of smell or taste, conjunctivitis (pink eye), altered mental state.

We continue to closely monitor for symptoms of COVID-19 within the facility and follow strict protocols when someone becomes symptomatic, which includes prompt testing of the individual. Presently, we are isolating residents who have exhibited symptoms and are following protocol as we are a site under investigation. As mentioned above, we remain free of any positive cases of COVID-19 to date.

We know everyone is eager to relax the rules for visiting and socializing especially with the recent relaunch announcement and services starting to be open for business again. Due to the age of our population and the fact that we are congregate living, we remain cautious and ask for your continued patience as we move through these transitions and follow the guidance and Orders of the CMOH.

If you have questions or requests, please email info@rosedaledevelopments.com and we will do our best to respond in a timely manner.

May 1, 2020

As of May 1, 2020, Rosedale does not have any cases of COVID-19 on site.

We continue to closely monitor for symptoms of COVID-19 within the facility and follow strict protocols when someone becomes symptomatic, which includes prompt testing of the individual. Presently, we are isolating residents who have exhibited symptoms and are following protocol as we are a site under investigation. As mentioned above, we remain free of any positive cases of COVID-19 to date.

These measures remain necessary as our seniors, many with pre-existing health conditions are at the most risk of severe symptoms from COVID-19, especially as they live in close contact in our congregate-living community.

We ask all residents to continue to conduct daily self-checks for symptoms of COVID-19. Please immediately report to healthcare staff symptoms of:

• fever (37.8 degrees C or higher.

• new onset of cough, shortness of breath, difficulty breathing, runny nose or sneezing, nasal congestion, hoarse voice, sore throat, difficulty swallowing.

• new onset of atypical symptoms such as chills, muscle aches, nausea/vomiting/diarrhea, feeling unwell/fatigue/malaise, headache.

Our processes continue as shared in prior COVID-19 communications. Staff, residents, and authorized designated essential visitors entering Rosedale must complete screening each time they enter.

Residents who are not isolating are encouraged to stay on property, except in the case of necessity such as for medical appointments, groceries, pharmacy, spending time outdoors while ensuring physical/social distancing. We remind all residents that delivery of necessary items is preferred to reduce the risk of infection transmission within our congregate-living community. Our staff are happy to continue delivering groceries, etc. to suites. Please do not hesitate to reach out if you need assistance.

For residents who wish to temporarily leave Rosedale during this COVID pandemic, please contact the VP Operations at info@rosedaledevelopments.com and/or the AHS Case Manager, if applicable to discuss process, risks, responsibilities, and to ensure any required documentation and key information is shared prior to leaving.

As per our existing process, Designated Essential Visitors will continue to require authorization in advance from the V.P. Operations to enter the site. To receive authorization, email details to navnita.r@rosedaledevelopments.com. Visitors approved under limited circumstances for all Rosedale sites must:

• Prearrange a visit date and time.

• Continuously mask during the visit.

• Submit to a temperature check.

• Complete a screening questionnaire to assess health risk and sign in and out.

We know socialization is so important to quality of life and these last many weeks of COVID restrictions have been difficult. In our last update we initiated Skype as an alternate means of connecting loved ones and families. We are pleased to advise many of you have taken advantage of this and it is going well. We now also have Skype capability at Rosedale Manor. Please continue to communicate with navnita.r@rosedaledevelopments.com or call 780-420-1330 to book.

Residents not on isolation may continue to go outside while observing social / physical distancing. We have placed yellow markers on the outside pavement to help everyone see 6-foot distancing.

With spring here and summer coming, outdoor visits must adhere to the following guidelines:

• All outdoor visitors must continuously mask during the visit and maintain appropriate physical distancing from their loved one recognizing there may be the need to push a wheelchair or be closer due to hearing impairment, etc.

• Visitors may wear any type of mask including non-medical masks.

• Including the resident, a maximum of 3 or less people is permitted at the outdoor visit.

• The outdoor area available for visiting is large enough for residents and families to respect the social/physical distancing guidelines and request that visiting does not occur directly in front of the entrance doors.

We continue to hear from residents and family members that Rosedale has done well in not having further cases of COVID-19. We believe this is due to the overwhelming compliance of our residents and families to adhere to the limitations and guidelines in place and to the hard work of our staff. We know this has not been an easy time, but you are all making a difference. Our Rosedale management and our staff greatly appreciate the patience and support of all residents and families.

If you have questions or requests, please email info@rosedaledevelopments.com and we will do our best to respond in a timely manner.

April 18, 2020

As of April 18, 2020, Rosedale does not have any cases of COVID-19 on site.

We wish to thank all residents and family members for their continued understanding and compliance regarding the No Visitor policy.

The rent increase announced on January 31, 2020 to take effect on May 1, 2020 will be delayed until at least June 1, 2020. We will notify you when it takes effect.

Our front entrances have been very busy with so many family members and friends supporting their loved ones by delivering needed items such as groceries, etc. In order to ensure we are all adhering to physical distancing requirements of 2 m / 6 ft, only 2 persons are permitted to enter the main doors into the vestibule at any one time. Please remain on the sidewalk ensuring 2 m / 6 ft distance and allow space for visitors and residents to exit prior to entering. Visiting is not permitted in the vestibule area.

In addition, we ask those with vehicles to park in the visitor parking, which is now almost empty rather than stopping your vehicle at the main entrances. We need to ensure our front entrances are free for emergency vehicle access.

To support resident and family communication during this difficult time, our Recreation Department has initiated Skype video calling with easy-to-use instructions available at scheduled times Monday to Friday between 9:00 a.m. and 2:30 p.m. A computer is set up in the library where quiet on-line visiting can occur at scheduled intervals. Our Recreation staff will be available to help facilitate initiating calls for those unable to independently do so. Disinfection protocols for the computer and environment will be in place between visits.

We ask residents and families to coordinate a day and time (or a few options) and email navnita.r@rosedaledevelopments.com or call 780-420-1330 to book. A scheduled day and time will be confirmed via email or phone by Recreation within 24 regular business hours.

For those residents who need direction on how to set up a Skype account on their personal computers, our Recreation staff will also have available written step-by-step instructions to share. Please call 780-420-1330 if you need assistance.

Many residents have also expressed how much they miss our recreation activities. Our recreation team would like to make available to those who are interested some recreation activities to enjoy independently in their suite. Activity packages are available for individual use only. If interested, call Recreation at 780-420-1330 and let them know what you are interested in. Your activity package will be delivered directly to your suite.

Examples of available activities include:

• Handout with modified bodyweight stretches and exercises

• Crosswords, puzzles, unscrambling word, and word search games

• Coloring pages

• Simple craft supplies with instructions

We remind all residents to continue to conduct daily self-checks for signs of illness and COVID-19. Please immediately report to healthcare staff symptoms such as:

• fever (37.8 degrees C or higher),

• new or worsening respiratory symptoms such as cough, shortness of breath, difficulty breathing, runny nose or sneezing, nasal congestion, hoarse voice, sore throat, difficulty swallowing,

• new onset symptoms such as chills, muscle aches, nausea/vomiting/diarrhea, feeling unwell/fatigue/malaise, headache.

Please continue to practice social distancing and remain 2 m / 6 ft away from the next person.

Although residents who are not required to isolate are permitted to go out for necessity reasons such as appointments, pharmacy, groceries, etc., we remind all residents that delivery of necessary items and remaining on site is preferred to reduce the risk of infection transmission within our congregate-living community. When going out for walks, maintain physical distancing from others.

We strongly encourage all residents to stay at home as directed by Public Health unless necessary.

If you have questions or requests, please email info@rosedaledevelopments.com and we will do our best to respond in a timely manner.

April 11, 2020

As of April 11, 2020, Rosedale does not have any cases of COVID-19 on site.

We wish to thank all residents and family members for their understanding and compliance to the limitations surrounding the No Visitor policy.

Alberta Health, Office the Chief Medical Officer of Health (CMOH) has now Ordered further restrictive measures be implemented for healthcare facilities to help to prevent the spread of illness between facilities and to reduce the risk of transmission between staff and residents.

We ask all residents to continue to conduct daily self-checks for signs of illness and COVID-19. Please immediately report to healthcare staff symptoms such as:

• fever (37.8 degrees C or higher),

• new or worsening respiratory symptoms such as cough, shortness of breath, difficulty breathing, runny nose or sneezing, nasal congestion, hoarse voice, sore throat, difficulty swallowing,

• new onset symptoms such as chills, muscle aches, nausea/vomiting/diarrhea, feeling unwell/fatigue/malaise, headache.

Effective this coming week, for those residents receiving scheduled care from Rosedale staff, staff will also actively screen residents for symptoms during care once daily. When performing care and services for residents, staff minimize movement between residents completing work for those who are asymptomatic and then those who are symptomatic.

We remind all residents who enter and re-enter after going out, to please complete the health screening on entry/re-entry. Hand hygiene is required, and our front entrance greeters will assist with disinfection of equipment such as walkers and wheelchairs.

Under direction of the CMOH, by April 23, 2020, staff members will be limited to working within one single healthcare facility. Staff affected include healthcare workers, food service workers, housekeeping, maintenance, and administrative staff.

In addition, by April 15, 2020, all healthcare workers who provide direct resident care or work in resident care areas and staff who cannot maintain 2 meters/6 feet distance from residents and coworkers, will be required to wear a surgical/procedure mask continuously and at all times from the moment they are screened and enter the facility. This is subject to availability of masks by Alberta Health Services. Those very few authorized visitors, must also wear a mask upon entry and continuously throughout the visit in the facility.

Please continue to practice social distancing and remain 2 meters/6 feet away from the next person.

Shared dining continues for those residents who are well. Two dining room sittings are in effect, with only two residents permitted at each table.

Residents on isolation precautions may not leave their suite and will receive meal tray delivery. Alternate arrangements are required for delivery of necessities such as groceries, medications, etc. Please help our staff by reminding them to return trays to the kitchen.

Residents who are not required to isolate must stay on the facility’s property except in the case of necessity (e.g. walking, groceries, pharmacy) or exceptions such as medical appointments while observing physical and social distancing. Delivery of necessary items is preferred to eliminate the need to leave the site.

Family members requesting to take their loved one home to care for them for the duration of the outbreak need to consider the following:

• A thorough understanding of the care that will be required and accepting responsibility for the care of the resident in addition to any costs incurred;

• Ensuring required equipment and supplies are in place;

• Advanced discussion with the care team including physician, AHS Case Manager (if applicable) and any alternate decision maker (if applicable).

• Once a resident leaves the facility, they will not be re-admitted while there is any level of outbreak, which could be weeks to months.

• Please ensure you advise the LPN on duty if you are taking your loved one home.

We wish to remind all residents and families that Rosedale implemented a “No Visitor Policy” on April 4th, with exception of

• Residents at end of life;

• The rare occasion when one Essential Visitor may be permitted where the resident’s care needs cannot be met. An Essential Visitor designated by the resident or alternate decision maker, may be family, friend, or paid caregiver over 18 years of age. The Essential Visitor will require authorization in advance by the V.P. Operations. To receive authorization, email details to info@rosedaledevelopments.com.

Visitors approved under exceptional circumstance for all Rosedale sites must:

• Prearrange a visit date and time.

• Submit to a temperature check for fever (over 38 degrees Celsius; over 37 degrees Celsius for older adults);

• Complete a screening questionnaire to assess health risk and sign in and out.

Please discuss with your loved one alternate ways to communicate such as by phone, video calling or Face Time.

If you have questions or requests, please email info@rosedaledevelopments.com and we will do our best to respond in a timely manner.

On behalf of Rosedale Management and Staff, we wish you all a Happy Easter.

April 4, 2020

As of April 4, 2020, Rosedale does not have any cases of COVID-19 on site.

Alberta Health Services / Public Health has now directed further restrictive measures be implemented for all Supportive Living, Long-Term Care, and congregate living facilities in Alberta.

Adhering to this direction, Rosedale has implemented a “No Visitor Policy” with exception of,

• Residents at end of life;

• The rare occasion when one Essential Visitor may be permitted where the resident’s care needs cannot be met. An Essential Visitor designated by the resident or alternate decision maker, may be family, friend, or paid caregiver over 18 years of age.The Essential Visitor will require authorization in advance by the V.P. Operations. To receive authorization, email details to info@rosedaledevelopments.com.

Visitors approved under exceptional circumstance for all Rosedale sites must:

• Prearrange a visit date and time.

• Submit to a temperature check for fever (over 38 degrees Celsius; over 37 degrees Celsius for older adults);

• Complete a screening questionnaire to assess health risk and sign in and out.

Please discuss with your loved one alternate ways to communicate such as by phone, video calling or Face Time.

We are advised shared dining may continue for those residents who are well. Two dining room sittings will continue with only two residents permitted at each table. Those residents on isolation precautions will receive tray delivery and are required to remain in their suites.

Residents who are not required to isolate must stay on the facility’s property except in the case of necessity (e.g. walking, groceries, pharmacy) or exceptions such as medical appointments while observing physical and social distancing. Ideally, delivery of necessary items is preferred to eliminate the need to leave the site.

For those family members requesting to take their loved one home to care for them for the duration of the outbreak, the following needs to be considered:

• A thorough understanding of the care that will be required and accepting responsibility for the care of the resident in addition to any costs incurred;

• Ensuring required equipment and supplies are in place;

• Advanced discussion with the care team including physician, AHS Case Manager (if applicable) and any alternate decision maker (if applicable).

• Once a resident leaves the facility, they will not be re-admitted while there is any level of outbreak, which could be weeks to months.

Canada Post mail service was resumed on April 1, 2020.

If you have questions or requests, please email info@rosedaledevelopments.com and we will do our best to respond in a timely manner.

March 30, 2020

As of March 30, 2020, Rosedale does not have any new cases of COVID-19, and no one presently living at Rosedale has been identified as having COVID-19.

We were sad to hear that our independent resident who tested positive for COVID 19 has passed away. As mentioned, as an independent resident, he did not receive care and has not been at Rosedale since March 17. We send our sympathies to his family and friends.

We continue to assess all residents and staff. Anyone with symptoms is tested for COVID-19. All testing to date has come back negative.

Our staff and management are committed to keeping all residents healthy and safe. We continue to implement all restrictive measures ordered by Alberta Health Services / Public Health for all seniors’ facilities in Alberta.

Early detection of symptoms is important, and we encourage all residents to assist us by contacting the LPN should you feel unwell. If you are experiencing any of the following symptoms: fever, cough, shortness of breath, exhaustion, vomiting, diarrhea, etc., please call and ask for an LPN assessment. Please remain in your suite to be assessed.

March 29, 2020

As of March 29, 2020, Rosedale does not have any new cases of COVID-19. Thank you for your continued support.

March 26, 2020

Rosedale continues to work very hard to ensure we are responsive to the COVID-19 situation. We have implemented all necessary measures and protocols to protect our residents and staff and continue to review these measures and adjust as necessary. We have strict infection control procedures in place that staff follow, as the health and safety of all residents and staff is our top priority.

As mentioned in our March 22 update, we have one independent resident who did not receive care and tested positive off site for COVID-19. This resident has not been on site since March 17 and remains off site.

Early detection of symptoms is important, and we encourage all residents to assist us by contacting the LPN should you feel unwell. If you are experiencing any of the following symptoms: fever, cough, shortness of breath, exhaustion, vomiting, diarrhea, etc., please call and ask for an LPN assessment. Please remain in your suite to be assessed.

If you have questions or requests, please email info@rosedaledevelopments.com and we will do our best to respond in a timely manner. Below are frequently asked questions.

What is the screening protocol for residents, staff and visitors coming into Rosedale?
All residents, staff, and visitors must be screened each time they enter the site. This includes completion of a screening questionnaire and a temperature check.

Are residents being tested for COVID-19?
All residents are being screened for symptoms of illness. Residents who have developed symptoms are placed on isolation precautions in their suite, meals are delivered, and testing is done for COVID-19 and other influenza viruses.

Who is a designated essential visitor?
A designated essential visitor is one family member or person who will be permitted on site for essential needs. Only one person is permitted on site, and visits must occur in that resident’s suite other than when assisting with required care activities (e.g. meal times).

We ask all residents to identify who their designated essential visitor will be and notify us at info@rosedaledevelopments.com, or by calling 780-425-1668, or on arrival to the facility.

Can I take my loved one out of the facility?
Residents must remain on site during this time to limit the spread of infection except in the case of necessity (e.g., walking, groceries, pharmacy or exceptions such as medical appointments while following social distancing.)

Has the dining process changed?
Two meal sittings have been implemented and it has been going well. Tables have been spaced apart to allow for social distancing and only two residents are permitted at each table.  For those residents without symptoms who are more comfortable to eat in their suite, there is the option to place a “to go” order and simply pick up their meal and eat in their suite. Self-service and sharing of items have been discontinued.

What is happening with Canada Post mail delivery?
As of March 26, Canada Post temporarily suspended mail delivery to Rosedale Estates, Park, and Villa. Rosedale Manor will still be receiving mail.

How can I maintain social distancing on an elevator?
Should you see there are more than two people on an elevator when it arrives and you are uncomfortable entering the elevator, please wait for the next elevator. We have two elevators available in each building.

We wish to express our appreciation for the many words of encouragement and support we have received during this challenging time. Thank you from all of us at Rosedale.


March 22, 2020

Further to the information we shared with each of you on March 16, 2020, Alberta Health Services / Public Health has today directed further restrictive measures be implemented for all seniors’ facilities in Alberta.

In addition, on March 21st, Public Health identified one independent resident, who was not on site at the time of testing, who tested positive for COVID-19. This resident did reside at Rosedale on the Park and is no longer on site.

We are committed to ensuring the safety of all residents and staff and continue to follow the direction and recommendations by Alberta Health Services / Public Health. Enhanced health monitoring and surveillance is in process along with additional cleaning and disinfection, which continues.

Early detection of symptoms is important, and we encourage all residents to assist us by contacting the LPN for assessment should you feel unwell. If you are experiencing any of the following symptoms: fever, cough, shortness of breath, exhaustion, vomiting, diarrhea, etc., please call and ask for an LPN assessment. Please remain in your suite to be assessed.

The additional restrictive measures mentioned in the first paragraph include:

• Limiting entry access to one main entrance. As you have noted, we closed the Park entrance, with access through Rosedale Estates only.

• All FOB access has been temporarily discontinued.

• Intercom access to suites at the front entrance panel has been temporarily disabled, except for ‘101’, which will reach our care staff.

• A staff member at building entrances will conduct health screening and verify the visitor is designated, prior to entering facility.

• A designated visitor is one (1) family member or person who will be permitted on site for essential needs. Only one person is permitted on site.

• We ask all residents to identify who their designated visitor will be and notify us at info@rosedaledevelopments.com, or by calling 780-425-1668, or on arrival to the facility.

• Our staff are ready and willing to bring up to suites any groceries, etc. brought to the front entrance.

• All group recreation activities are cancelled at this time as an added safety precaution.

We appreciate the suggestions you have been bringing forward over these challenging days and look forward to your continued support. Please do not hesitate to email your questions or requests to info@rosedaledevelopments.com or call 780-425-1668.